Terms & Conditions

These Terms & Conditions apply to all bookings and equipment hired from Little Lux (“we”, “us” or “our”).

By making a booking, paying a deposit or accepting delivery of our equipment, you acknowledge and agree to these Terms & Conditions.

1. Bookings

All bookings are subject to availability.

A booking is only confirmed once the required 50% booking deposit has been received.

The customer is responsible for providing accurate information, including the event date, event times, delivery address, contact details, access requirements and any other information reasonably required for delivery and setup.

Changes to bookings are subject to availability.

2. Payments

A 50% booking deposit is required at the time of booking to secure your event date and selected equipment.

The booking deposit is deducted from the total booking price.

The remaining 50% balance, plus the $350 security bond, must be paid no later than 7 days before the event.

For bookings made less than 7 days before the event, the full booking amount plus the $350 security bond is payable at the time of booking.

Little Lux may cancel or withhold delivery and setup if the required payment has not been received by the due date.

Online payments may be processed through third-party payment providers.

3. Security Bond

A $350 refundable security bond applies to each booking unless otherwise stated.

The security bond is payable together with the final balance 7 days before the event.

Following collection and inspection of the equipment, the bond will be refunded where no deductions are required.

Little Lux may make reasonable deductions from the bond for:

• Damage to equipment
• Lost or missing equipment
• Excessive cleaning
• Unauthorised movement or misuse of equipment
• Damage resulting from failure to follow provided instructions
• Other reasonable costs resulting from a breach of these Terms & Conditions

Normal wear and tear will not be deducted from the security bond.

If the reasonable cost of repairing or replacing damaged or missing equipment exceeds $350, the customer may be responsible for the additional reasonable costs, subject to applicable law.

4. Delivery & Collection Fees

Delivery fees are calculated based on the one-way distance from Little Lux to the event location.

The fee shown below includes both delivery and collection.

Distances are calculated using the delivery address provided at the time of booking.

For locations more than 60 km away, please contact Little Lux for a custom delivery quote.

Additional charges may apply where access has not been disclosed and requires additional time or labour, including stairs, long carrying distances, restricted parking or difficult access.

Where possible, Little Lux will advise the customer of any additional charges before the booking is confirmed.

5. Delivery, Setup & Collection

The customer must provide safe and reasonable access to the event location for delivery, setup and collection.

The setup area must be clear and ready before Little Lux arrives.

Delivery and collection times will be arranged according to the booking and Little Lux's delivery schedule.

The customer must ensure that Little Lux can access the location during the agreed delivery and collection periods.

Equipment must not be moved after installation without prior permission from Little Lux.

6. Cancellations & Refunds

The 50% booking deposit is non-refundable if the customer chooses to cancel their booking, regardless of how far in advance the cancellation occurs, except where a refund is required under Australian Consumer Law.

If a customer cancels 7 days or more before the event, any amount paid above the 50% booking deposit will be refunded, subject to these Terms & Conditions.

If a customer cancels less than 7 days before the event, the full booking price is non-refundable, except where otherwise required by law.

The $350 security bond is not part of the hire price and will be refunded following cancellation where Little Lux has not incurred any amount that may lawfully be deducted from it.

7. Rescheduling

If your event cannot proceed, Little Lux may allow the booking deposit to be transferred to another available date rather than forfeited.

Rescheduling requests should be made as early as possible and are subject to availability.

Any difference in pricing resulting from changes to equipment, location or services will be payable by the customer.

8. Weather

Some Little Lux equipment, particularly jumping castles and inflatable equipment, may not be suitable for use during rain, strong winds, storms or other unsafe weather conditions.

Little Lux reserves the right not to install, or to discontinue the use of, equipment where we reasonably consider the weather or site conditions to be unsafe.

Customers must immediately stop using equipment if conditions become unsafe during the event.

Where possible, Little Lux may work with the customer to reschedule a booking affected by unsafe weather.

Weather-related cancellations, credits or rescheduling remain subject to these Terms & Conditions and the customer's rights under Australian Consumer Law.

Safety takes priority at all times.

9. Equipment Use

All equipment supplied remains the property of Little Lux.

Equipment must only be used for its intended purpose and in accordance with instructions provided by Little Lux.

Customers must not alter, dismantle, relocate or modify equipment without permission from Little Lux.

Food, drinks, shoes, face paint, sharp objects, pets or other items that may damage, stain or excessively soil equipment may be prohibited from certain hire items.

10. Jumping Castles & Inflatable Equipment

All safety instructions provided by Little Lux must be followed.

Children must be appropriately supervised by a responsible adult at all times while using inflatable equipment.

The customer must ensure that:

• Applicable age, size and user limits are followed
• Children are appropriately supervised at all times
• Shoes and sharp objects are removed
• Food and drinks are kept away from the inflatable
• No climbing or hanging from walls, netting or other areas not intended for climbing
• Equipment is not moved, altered or disconnected
• Equipment is not deliberately misused
• Inflatable equipment is not used during unsafe weather conditions

If conditions become unsafe, use of the inflatable must stop immediately.

11. Soft Play, Ball Pits & Other Equipment

Children using soft play equipment, ball pits and other Little Lux equipment must be appropriately supervised by a responsible adult.

Equipment must be used appropriately and within any age, weight or usage restrictions communicated by Little Lux.

Food, drinks, shoes, sharp objects, face paint and other items that may stain or damage the equipment must be kept away where instructed.

12. Customer Supervision

Parents, guardians and responsible adults remain responsible for supervising children attending the event.

Little Lux's delivery and setup of equipment does not constitute supervision of children using the equipment.

The customer is responsible for ensuring that reasonable safety instructions provided by Little Lux are followed throughout the hire period.

13. Damage, Loss & Cleaning

The customer must take reasonable care of all hired equipment during the hire period.

The customer may be responsible for reasonable repair, replacement or additional cleaning costs where equipment is lost or damaged due to misuse, negligence, unauthorised movement or failure to follow Little Lux's instructions.

Normal wear and tear is excluded.

The customer must notify Little Lux as soon as possible if equipment is damaged, lost or becomes unsafe during the hire period.

14. Site Requirements

The customer must provide accurate information regarding the installation area before the event.

This includes advising whether equipment will be installed:

• Indoors or outdoors
• On grass
• On concrete
• On artificial turf
• On decking
• On another surface

Customers must disclose any stairs, obstacles, restricted access, underground services, irrigation systems, limited parking or other circumstances that may affect delivery or safe installation.

Little Lux may refuse to install equipment where the location is reasonably considered unsafe or unsuitable.

15. Photography & Social Media

Little Lux may photograph completed equipment setups for business, portfolio and promotional purposes.

Little Lux will seek permission before using identifiable photographs or videos of customers, children or event attendees for promotional purposes.

Where permission has been provided, photographs or videos may be used on the Little Lux website, social media accounts, advertisements and other promotional material.

Customers may contact Little Lux if they have previously provided permission and would like us to stop using an identifiable image for future promotional purposes.

16. Liability & Safety

Little Lux takes reasonable care when supplying and installing its equipment.

To the extent permitted by law, Little Lux is not responsible for loss, damage or injury resulting from:

• Misuse of equipment
• Failure to provide appropriate supervision
• Failure to follow safety instructions
• Unauthorised movement or alteration of equipment
• Use of equipment contrary to instructions provided by Little Lux

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

17. Events Outside Our Control

Little Lux will not be responsible for a failure or delay in providing services where caused by circumstances reasonably outside our control, subject to applicable law.

This may include severe weather, natural disasters, road closures, government restrictions or other unexpected events.

Where circumstances outside our control affect a booking, Little Lux will communicate with the customer as soon as reasonably practicable.

18. Cancellation by Little Lux

If Little Lux is unable to fulfil a booking for reasons within our control, the customer may choose to receive a refund of amounts paid for the affected services or transfer the booking to another available date.

This does not affect any rights the customer may have under Australian Consumer Law.

19. Privacy

Personal information collected through bookings, enquiries, payments and the Little Lux website will be handled in accordance with the Little Lux Privacy Policy.

Payment information may be processed through third-party payment providers.

Our website may also use cookies, Google Analytics and other analytics or advertising services as described in our Privacy Policy.

20. Acceptance of Terms

By completing a booking and making payment, the customer acknowledges that they have read, understood and agreed to these Terms & Conditions.

Where a booking includes equipment requiring specific safety instructions, the customer also agrees to follow those instructions throughout the hire period.

21. Contact Us

If you have any questions regarding your booking or these Terms & Conditions, please contact Little Lux using the contact details provided on our website.

Little Lux — Victoria, Australia